Return & Refund Policy

Customer satisfaction is at the heart of everything we do.

If you’re not completely happy with your purchase, we offer a simple and transparent return and refund process, as outlined below.

✅ Return Eligibility

You may request a return within 7 days of delivery if the following conditions are met:

  • The item is unused, in original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You can provide valid proof of purchase (e.g., order number or receipt)

❌ Items Not Eligible for Return

We do not accept returns on:

  • Used, damaged, or altered items

  • Items returned after 7 days of delivery

  • Clearance, sale, or final sale items

  • Gift cards or promotional giveaways

🔁 Return Process

  1. Email us at thedesertcartofficial@gmail.com with:

    • Your order number

    • A brief explanation of why you’re returning the item

  2. Our support team will review your request and send return instructions.

  3. Ship the item back to us. (Return shipping is covered by the customer unless the item was damaged or incorrect.)

  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

💸 Refund Details

  • Refunds will be issued to your original payment method

  • It may take additional time to appear depending on your bank or payment provider

  • You will receive an email confirmation once your refund is processed

📦 Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us immediately at thedesertcartofficial@gmail.com with:

  • Your order number

  • Clear photos showing the issue

We’ll offer a free replacement or a full refund, depending on the situation.

🛑 Missing or Late Refunds

If your refund hasn't arrived:

  1. First, check with your bank or payment provider

  2. If it's still unresolved, contact us at thedesertcartofficial@gmail.com

💬 Need Help?

We’re happy to assist with any questions.

📧 Email: thedesertcartofficial@gmail.com
📱 Instagram: @thedesertcartofficial
📍 We currently serve: United Arab Emirates & Saudi Arabia