FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required. Just shop, check out, and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your city. We work with trusted couriers to ensure fast and reliable shipping.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. Cash on Delivery (COD) is available across UAE and KSA — because convenience should come right to your doorstep.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the date of delivery to return or exchange your item.
Just make sure the product is unused and in its original packaging.
🔄 Read our full Return & Refund Policy for complete details.
5️⃣ How can I track my order?
As soon as your order ships, you’ll receive a tracking number by email or SMS so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or wrong product?
No worries — we’ve got your back.
If your item arrives damaged, defective, or incorrect, just contact us and we’ll arrange a free replacement or a full refund.
7️⃣ Do you ship internationally?
Not yet — we currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned... we’re expanding soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📧 Email: thedesertcartofficial@gmail.com
📱 Or message us on Instagram @thedesertcartofficial
9️⃣ Are your products authentic and high-quality?
100% yes. We only offer genuine, high-quality products sourced from trusted suppliers. Quality is non-negotiable at thedesertcartofficial.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we can help!
📧 Just email us at thedesertcartofficial@gmail.com as soon as possible, and we’ll do our best to accommodate your request.